The National Highways Authority of India (NHAI) announced on 12 October 2026 a new mechanism to ensure the upkeep of toilet blocks and other facilities at toll plazas. NHAI officials will now conduct weekly inspections, and agencies failing to meet standards will receive show-cause notices and be required to upload corrective action photos to the Data Lake portal. Agencies that fail to resolve deficiencies at 10% or more of their operated toll plazas will be barred from NHAI bids for 15 days or until issues are fixed. The release does not say when this takes effect, but it applies to publicly funded and NHAI-appointed toll plazas.
Key points
- NHAI officials to inspect toll plaza facilities at least once every week
- Agencies with unresolved issues at 10%+ of their plazas barred from NHAI bids for 15 days
- Corrective actions and photos must be uploaded to NHAI's Data Lake portal
- Users can report unclean toilets via Rajmargyatra App for a Rs 1,000 FASTag reward
When it applies
- launch of Clean Toilet Picture Challenge
Who it affects
- User Fee Collection Agencies