The National Highways Authority of India (NHAI) announced on 19 October 2026 the launch of a 'Toll Plaza Feedback' feature on the Rajmargyatra mobile app. This tool allows National Highway users to rate their experiences and report issues at toll plazas to help NHAI improve service delivery. Annual pass users will receive automatic notifications to share feedback after crossing a toll plaza, while all other users can access the feature via the app's menu. The release does not say when it takes effect, though it states the feature is now accessible.
Key points
- Users can rate toll plaza experiences on a scale and add remarks via the Rajmargyatra app.
- Annual pass users will receive app notifications to provide feedback after crossing toll plazas.
- All users can access the feedback tool through the app's menu section.
When it applies
The document does not state when it takes effect.
Who it affects
- National Highway users