The Telecom Regulatory Authority of India (TRAI) has released a draft notification to amend the 2012 Telecom Consumers Complaint Redressal Regulations. The proposed changes aim to align rules with the Telecommunications Act, 2023, and improve how service providers handle consumer grievances. Stakeholders are invited to submit feedback on these proposed updates by 5 June 2026.
Key points
- Stakeholders can submit comments by 5 June 2026
- Proposed rules apply to all service providers in India
- Aims to standardize grievance redressal across the sector
- Includes new provisions for accessibility for persons with disabilities
When it applies
- submission of comments, feedback, and suggestions
Who it affects
- service providers